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About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

We’re not just looking for someone who can hit their targets, we’re looking for someone who embraces creativity and thinks outside the box. We’re looking for someone who is passionate about learning and constantly seeks improvement. We’re committed to providing our SDRs with the training and support they need to succeed, because we believe our SDRs are AE’s in training.

This role is remote based in the US.

Responsibilities:

• Researching and identifying potential clients across multiple industries

• Reaching out to prospects through various channels (email, phone, social media) and understanding their needs

• Presenting our innovative solutions and crafting compelling value propositions

• Qualifying opportunities and scheduling appointments for our Account Executives, teaming up with them to land accounts

Who you are

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• You hold a bachelor’s degree or have earned your stripes through hands-on experience. What matters most is that you’re genuinely excited about tech and what Airwallex is building.

Preferred qualifications:

• Experience or eagerness to work in a fast-paced, high-growth environment where you’re building things from the ground up

• Prior experience with outreach — whether through cold calling, fundraising, real estate, sports, internships, campus programs, etc

• A resourceful, figure-it-out mindset — you don’t wait to be told what to do and find a way to get results

• Strategic thinker and able to drive ‘partnership’ conversations vs. ‘sales’ conversations

• Excellent written and verbal communication skills

• You have strong analytical skills and an organized way of thinking and working

• Knowledge of GSuite and sales tech tools like Salesforce, Outreach, Zoominfo, LinkedIn Sales Navigator, etc.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Billing Contractor- Part-Time

Location: Remote (EST or CST)

Schedule: Part-time (20-25 hrs/week)

**Please note: this is a contractor role through December 2026.**

The Billing Contractor supports recurring billing operations across the organization, with a primary focus on accounts receivable, collections follow-up, subscription billing administration, and related invoicing tasks. This role works closely with the Billing & Special Projects Manager and partners with Account Managers and Support to keep client billing accurate, timely, and organized. The ideal candidate is highly organized, comfortable communicating directly with clients about payment matters, and able to learn and work across multiple software systems.

What You’ll Do:

• Monitor customer accounts and follow up on outstanding, overdue, failed, or reversed payments.
• Communicate professionally with clients regarding balances owed, payment issues, and existing payment plans.
• Maintain consistent payment-plan follow-up and document outreach, actions taken, and next steps.
• Administer recurring and subscription billing for assigned client segments, including basic invoice and customer updates.
• Support ad hoc invoicing and billing requests as they arise.
• Review billing information for accuracy, identify discrepancies, and escalate issues when appropriate.
• Partner with the Support team on billing-related escalations and coordinate with internal stakeholders to resolve client issues.
• Provide clear day-to-day status updates on completed work, open items, and follow-up needs.
• Handle customer billing information and financial workflows with discretion and care.

What You’ll Bring:

• Experience in billing, collections, or accounts receivable; direct AR experience is strongly preferred.
• Strong organization and attention to detail, with the ability to track multiple accounts and follow-ups without losing momentum.
• Clear, professional written and verbal communication skills, including comfort communicating directly with clients about payment issues.
• Technology-forward and comfortable learning multiple software applications and switching between systems throughout the day.
• Ability to work independently in a remote environment while maintaining consistent communication with the manager and team.
• Sound judgment and trustworthiness when working with billing systems and potentially sensitive customer information.

Preferred Experience

• Hands-on experience with Stripe or another online payment/billing platform.
• Experience with Sage Intacct or a comparable accounting/ERP system.
• Familiarity with monday.com, Outlook, ShulCloud, or similar business applications is helpful but not required.
• Experience supporting subscription or recurring-revenue billing environments.

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options

100% Employer paid short/long term disability

100% employer-paid Basic Life and AD&D insurance

401(k) retirement plan with a 100% company match up to 4%

Flexible paid personal/vacation time built on mutual trust and accountability

10 sick days annually

10 company paid holidays

12 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

$25/hr

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

Company Description

For over 30 years, Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.

Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.

• Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
• 37 UKOUG awards over the last 3 years
• 13 awards - UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
• Certified Great Place to Work
• Recognised as a leader in AI & digital transformation consulting with global delivery footprint

With 3,800+ people and revenues exceeding €347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.

Job Description

About the Programme

This trainee role is designed for early-career technologists who want to build a career in Oracle Cloud delivery. No prior Oracle experience is required. We provide structured training, certification sponsorship, and mentoring from experienced consultants and architects.

You will begin by supporting live client projects under supervision and progressively develop the skills and confidence to deliver independently.

Eligibility: Candidates must have the legal right to work in the UK at the time of application. Candidates must also be eligible to obtain the required security clearance, which typically requires a minimum of three consecutive years of UK residency immediately prior to the date of application.

Based on your aptitude, interests, and business needs, you will join one of two specialisation streams.

• Data Migration & Reporting
• Integrations & Extensions

What You Will Learn and Do

Core Foundations (All Trainees)

All trainees will develop a strong foundation in:

• Oracle Fusion Cloud fundamentals across ERP and HCM
• Technical documentation and project delivery standards
• Working within delivery teams on real client programmes
• Data security, governance, and quality best practices
• Version control using Git

Stream A: Data Migration & Reporting

You will gain hands-on experience in:

• Loading and validating data in Oracle Fusion using FBDI and HDL
• Building reports and dashboards using BI Publisher (BIP) and OTBI
• Extracting and analysing data using BICC
• Writing SQL queries to validate and reconcile datasets
• Ensuring data quality, accuracy, and auditability across environments

Stream B: Integrations & Extensions

You will gain hands-on experience in:

• Building integrations using Oracle Integration Cloud (OIC)
• Consuming and configuring REST and SOAP APIs
• Developing simple user interfaces using Visual Builder (VBCS)
• Creating backend solutions using Oracle APEX and PL/SQL
• Monitoring integrations and troubleshooting common errors

What We Look For

Aptitude and attitude matter more than experience.

What We Offer

• A structured training pathway into Oracle Cloud consulting and delivery
• Sponsored Oracle certifications and continuous learning opportunities
• Mentoring from experienced consultants, architects, and delivery leaders
• Clear career progression towards Consultant and Senior Consultant roles
• Hybrid working with a Northern Ireland base
• Opportunities to work on large-scale transformation programmes for leading organisations
• A collaborative and supportive learning environment where you can develop both technical and consulting skills

Qualifications

Essential Requirements

• Degree in Computer Science, Engineering, Information Technology, or a related discipline; alternatively, demonstrable technical aptitude through projects, apprenticeships, bootcamps, or self-study
• Basic knowledge of at least one programming or scripting language (such as SQL, Java, Python, or JavaScript)
• Strong analytical and problem-solving skills with excellent attention to detail
• Effective written and verbal communication skills
• A willingness to learn Oracle Cloud technologies and work towards Oracle certifications
• Right to work in the UK and eligibility to obtain security clearance (where required).

Desirable Skills and Experience

• Any exposure to databases or SQL
• Any exposure to APIs, cloud platforms, or reporting tools
• Placement year, internship, or project work in software or data

Additional Information

Why Version 1?

You will:

• Join a global Oracle practice of 700+ specialists, supported by 500+ certified professionals across the Oracle ecosystem.
• Work on large-scale, multi-pillar Oracle Cloud transformation programmes for some of the UK’s most recognised organisations.
• Collaborate with a high-performing, market-leading Oracle team renowned for delivering complex enterprise transformation projects.
• Be part of an organisation that provides end-to-end Oracle services, including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.
• Leverage our deep Oracle Cloud Infrastructure (OCI) expertise to deliver scalable, secure, and high-performing cloud solutions for enterprise clients.
• Accelerate your career through our Strength in Balance and leadership development programmes, supported by quarterly Pathways career reviews.
• Benefit from a substantial training and certification budget, helping you stay at the forefront of Oracle technologies and industry best practices.
• Enjoy meaningful recognition through our Annual Excellence Awards, Call-Out recognition platform, and quarterly profit-share scheme.
• Influence testing strategy, delivery quality, and business outcomes across some of the UK’s most significant ERP transformation programmes.
• Work with prestigious clients, including organisations such as the Bank of England and Birmingham City Council.
• Take advantage of our flexible hybrid working model, combining remote delivery with occasional client or hub-based collaboration.
• Access enhanced wellbeing and family support through our maternity, paternity, and Moments that Matter policies.
• Be part of a purpose-driven culture with opportunities to contribute to ESG, CSR, DEI, volunteering, and community initiatives that create a positive social impact.

At Version 1, you’ll combine industry-leading Oracle expertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world’s most recognised organisations.

Benefits include:

• Quarterly performance-related profit share
• Hybrid / Remote working flexibility
• Pension, private healthcare, life assurance cover
• Certified Great Place to Work for 10+ years running.

This is hybrid based with occasional travel to your nearest base office.

Krish Bharadwaj, Global Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM)

#LI-KB1

Location: Remote

Job type: Part-Time, 20-30 hours per week

Intended Start Date: As Soon As Possible

Pay Range: $20-25/hr

Who We Are:

Think Academy US (www.TheThinkAcademy.com) is a distinguished education technology company, a proud subsidiary of TAL Education Group (NYSE: TAL). We are devoted to offering top-tier K-12 extra-curricular learning services, combining affection and innovation to revolutionize the educational journey for every child.

Your Role:

We’re looking for a creative, proactive social-media intern to support content creation and growth strategy across our channels. You’ll start with Instagram and Facebook, with room to expand into TikTok, Reddit, and beyond as you grow.The primary goal of this role is to grow our follower base; the secondary goal is to build a smooth journey from social media engagement to qualified leads. As a marketing intern, your responsibilities include:

Content Creation & Distribution (50%)

• Create posts, carousel, and Reels for Instagram and Facebook
• Use Canva, AI tools, and other platforms to produce high-quality visual/video content
• Tailor content to each platform’s format and audience
• Support the paid media team with creative assets and A/B testing

Performance & Strategy (20%)

• Track key metrics (reach, engagement, follower growth, conversions)
• Identify top-performing content patterns and formats
• Summarize results and recommend improvements
• Help with content planning, scheduling, and publishing

Community & User Engagement (20%)

• Reply to direct messages, following brand voice guidelines and team oversight
• Distribute content and engage with users in Facebook groups, subreddits, and other relevant communities

Trend Research (10%)

• Monitor emerging trends, formats, and audience behavior across platforms
• Share insights and creative ideas with the marketing team

Required Qualifications:

• Genuine interest in social media, with solid knowledge of Instagram, Facebook, TikTok, and Reddit
• 6+ months’ experience in social media content or a related field
• Passion for K–12 education
• Basic graphic design knowledge (e.g., layout, typography, visual branding)
• Familiarity with Canva and AI content tools  (e.g., ChatGPT, Canva AI features)
• Basic understanding of social performance metrics and analytics
• Strong writing, organization, and collaboration skills
• Self-starter who can juggle multiple projects
• Bilingual in Mandarin is required

Nice to Have:

• Short-form video shooting or editing experience (Reels/TikTok)
• Paid social or A/B testing experience
• Familiarity with scheduling/analytics tools (e.g., Meta Business Suite, Metricool)
• Knowledge of the U.S. K–12 or parent audience market

Benefits:

• $20-25/hr
• Gain hands-on experience in a dynamic marketing environment.
• Potential for future employment opportunities based on performance.
• Join us on this exciting journey of building something extraordinary from the ground up!
• CPT/OPT accepted

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Company Description

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.

We don’t solve problems for our clients. We solve problems with them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 350 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

The IT Service Delivery Analyst supports IT service management by providing data-driven insight, operational analysis, and process support across the technology environment. This role is responsible for transforming operational data into actionable intelligence that improves service reliability, reduces recurring issues, and strengthens service management practices.

Working closely with the IT Service Delivery Lead, this role enables effective service governance by ensuring that service performance, system relationships, and operational trends are visible, accurate, and actionable.

The position plays a key role in supporting service integration by bridging operational data, technical teams, and service management processes, with a focus on continual improvement and stability.

Key Responsibilities

Service Reporting & Performance Analytics

• Develop, maintain, and enhance service performance dashboards and reports aligned to business-facing services.
• Aggregate and normalize data from an ITSM to provide meaningful service insights
• Identify trends in:
  • incident volume and patterns
  • change success/failure rates
  • service degradation indicators
• Translate operational data into clear, actionable insights for technical teams and leadership to improve both SLAs and XLAs

Trend Analysis & Operational Intelligence

• Analyze incident, change, and problem data to identify:
  • recurring issues
  • work inefficiencies
  • high-risk services or components
• Correlate events across systems to highlight hidden relationships and dependencies
• Proactively surface risks before they result in service disruption
• Support the development of predictive indicators for service health and customer experience, where possible

Problem Management Support

• Identify candidates for problem management based on:
  • repeat incidents
  • high-impact outages
  • trends across multiple systems
• Support root cause analysis efforts by:
  • gathering and structuring relevant data
  • identifying patterns and contributing factors
• Track problem records and associated improvements to ensure visibility into resolution progress

Service Transition & Operational Readiness Support

• Assist in validating that new or changed services meet operational readiness requirements, including:
  • documentation completeness
  • monitoring and alerting visibility
  • support process definition
• Ensure required service artifacts are created and accessible prior to production release
• Support coordination between delivery teams and operations during service transition

CMDB & Service Mapping Support

• Maintain and improve data quality within the configuration management database
• Support the development of service maps and configuration relationships for critical services
• Identify gaps or inconsistencies in configuration and dependency data
• Ensure alignment between:
  • CMDB records
  • actual system usage
  • change activity

Runbooks & Operational Documentation

• Develop and maintain service runbooks, knowledge articles, and operational procedures to improve service performance
• Standardize documentation formats to improve usability and consistency
• Ensure documentation reflects current operational practices and system configurations
• Partner with technical teams to capture tacit knowledge into structured documentation

Process Support & Continuous Improvement

• Assist in refining and documenting service management processes, including:
  • change enablement
  • incident management
  • problem management
• Identify inefficiencies or gaps in current processes and recommend improvements
• Support implementation of lightweight governance practices that improve consistency without adding unnecessary overhead

Cross-Team Coordination & Data Quality

• Collaborate with infrastructure, application, and service desk teams to ensure:
  • data accuracy
  • consistent classification of incidents and changes
  • alignment across tools and processes
• Promote consistent use of service management tools and data standards
• Support audits or reviews of service data and operational practices

Qualifications

Required

• Bachelor’s degree in Information Technology, Information Systems, or related field (or equivalent experience)
• 3–5 years of experience in:
  • IT operations
  • service management
  • or operational/data analysis roles
• Experience working with ITSM tools such as ConnectWise or similar platforms
• Strong analytical and problem-solving skills with the ability to interpret complex operational data
• Experience creating reports, dashboards, or structured documentation using data visualization tools (Power BI, Excel advanced functions, etc.)
• Ability to work across multiple teams and translate technical data into meaningful insights
• Must live in or around the Fort Wayne, IN area and able to work onsite as needed
• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred

• Experience working within ITIL-aligned service management environments
• ITIL certification (Foundation or higher)
• Familiarity with CMDB platforms such as IT Glue
• Experience supporting problem management or root cause analysis activities
• Exposure to service dependency mapping or enterprise system relationships

Additional Information

What you should know about Resultant:

• Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.
• Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
• Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
• We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!

What our team members say about us…

• “I love our true empathy and concern for our clients, it’s very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.”
•  “I learn something new every single day, and I feel like I’m a part of building an organization that has legs. I appreciate that I’m consistently humbled by the talent and caliber of our team.”
• “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.”

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer

We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation.

As a customer service enthusiast, you will recognize that our network of Auto Repair Shops is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building loyalty with our Auto Repair Shops and growing our existing Customer base, you’ll deliver effective relationship-based customer service in support of the department. You’ll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between our Auto Shop customers and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our Customer base. Through it all, your ability to form a trusted bond, listen attentively, and respond to all Auto Shop inquiries will make you the critical touchpoint between Shopmonkey and our valued Customers. Please note this is a hybrid role, with in-office expectations 3 days per week on-site in our Morgan Hill, California office, and 2 days working remotely.

Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.

You will have the opportunity to:

• Learn all about the Shopmonkey product suite and automotive industry
• Use a relationship-based approach, deliver best-in-class service to our Customers
• Thoroughly and efficiently gather all necessary Auto Shop information, access and fulfill their needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
• Respond to Auto Shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated Customer concerns .
• Effectively manage workload, maintain assigned schedule, and attendance standards.
• Professionally handle incoming requests from Auto Shops and ensure that issues are resolved both promptly and thoroughly.
• Utilize tools and resources on every email, call or chat to make appropriate recommendations to our Customers on how to effectively utilize the Shopmonkey platform.
• Maintain a balance between company policy and Customer benefits in decision making.

Support Metrics:

• Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards
• Analyze and report trends from Auto Shops feedback, to determine needed process improvements

Communication:

• Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the experience our Auto Shops go through

We are looking for people who:

• Have 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
• Have a clear, professional, friendly and informative communication style
• Enjoy creative problem solving and experiencing new and different challenges everyday
• Are self-directed learners and highly motivated
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
• Adapt quickly to changing priorities and evolving customer needs

Bonus Points:

• Enthusiasm to work evening or weekend shifts
• Experience in hospitality, automotive industry, call center, or fast-paced startup
• Able to take direction from peers and managers
• The ability to speak Spanish is a plus
• As a nice plus, truly appreciate cars and/or are familiar with the automotive industry

This is a full-time, non-exempt position that will be compensated within a range of $20-$25/hour. This position is also eligible for standard company benefits.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ( benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:

💪🏼 Health & Wellness

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire

✈️ Time Off

• 11 paid holidays
• Flexible time off - take the time off you need!

🥰 Giving Back

• Matching donations for approved charitable organizations
• Group volunteer efforts

Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes’ annual ranking of America’s Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America’s Best Startup Employers by Forbes in 2023, 2024, and 2026!

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.

Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

• Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
• Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
• While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

About Us:-

Prometheum is building the market infrastructure that brings securities onto the blockchain. Our SEC-registered broker-dealer network carries a digital asset through its entire life, from issuance and distribution to qualified custody, correspondent clearing, and secondary market trading, all within U.S. securities law.

That work has put us first more than once. We became the first SEC-registered special purpose broker-dealer, and the first to trade ETH inside a traditional brokerage account. Those milestones rest on systems our engineers build every day, and we are searching for engineers like you to help us grow our team.

Role:-

Software Engineer 1 (Full-Stack) - Full Time W2

Salary Range:-

$90,000 to $120,000 + stock options

Overview:-

This is an early-career role for an engineer who wants to grow quickly on a production system where quality matters and the regulatory stakes are real.

As a Software Engineer 1, your job is to build and ship. You will work across our TypeScript/Node back end and React front end, starting with small, clearly defined pieces of work and taking on more as your understanding of the system grows. You will have a dedicated onboarding buddy, a team lead who meets with you weekly, and teammates who pair with you rather than leaving you to figure it out alone.

Our engineering team is fully remote.

Responsibilities:-

• Ship work across the stack, from bug fixes and small features to test coverage and tech debt, with support from senior engineers
• Use AI coding tools as a default part of your workflow, and review what they produce with the same rigor you would apply to your own code
• Trace real requests end-to-end (front end, API, services, database) and build a working mental model of how custody, clearing, and trading fit together
• Participate in code review, first as a learner asking questions, then as a reviewer who catches edge cases and test gaps
• Take part in all scrum ceremonies: refinement, sprint kick-off, standup, demos, and retro
• Work directly with Product, QA, and UX to clarify requirements, reproduce bugs, and ask design questions
• Investigate and resolve QA/UAT issues, pairing when you need to

Qualifications:-

• Up to 2 years of professional software engineering experience
• Working knowledge of JavaScript or TypeScript, and comfort with at least one of Node.js (back end) or React (front end)
• Hands-on experience with AI coding assistants, plus the judgment to know when their output is wrong
• Familiarity with relational databases and writing SQL
• Comfort with git-based workflows: branch, PR, review, CI
• Clear written communication, with a strong command of the English language
• The instinct to ask for help at the right time
• Authorized to work in the U.S. or Canada
• Able to pass a comprehensive background check, which is required for this role

Nice to have:-

• Exposure to microservices, Docker, or cloud platforms (AWS)
• Automated testing experience
• Any background in finance, brokerage, trading, or blockchain. Genuine curiosity counts more than credentials here.
• Experience with Jira, Confluence, or similar

How we work:-

• Fully remote engineering. We work together in real time, with overlapping hours for pairing, reviews, and ceremonies.
• AI-forward. We actively champion AI and tooling that ships customer value faster without giving up quality. Engineers at every level are expected to use these tools well and to bring what they find back to the team.
• Feedback is specific and regular. Quarterly reviews, weekly 1:1s, and a candid conversation when something is not landing, not a surprise at year end.
• Product-led mindset. We measure work by its impact on customers, not volume shipped.

Benefits:-

• Health, dental, vision, disability, and life insurance
• Stock options
• Competitive vacation time, paid sick days, and time off for observed federal holidays
• Equipment provided

Prometheum is an equal opportunity employer. We believe a wide range of perspectives is integral to building a platform that meets the highest regulatory standards while delivering an exceptional user experience. We encourage applications from candidates of all backgrounds.

Company Description

For over 30 years, Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.

Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.

• Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
• 37 UKOUG awards over the last 3 years
• 13 awards - UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
• Certified Great Place to Work
• Recognised as a leader in AI & digital transformation consulting with global delivery footprint

With 3,800+ people and revenues exceeding €347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.

Job Description

About the Programme

This trainee role is designed for early-career technologists who want to build a career in Oracle Cloud delivery. No prior Oracle experience is required. We provide structured training, certification sponsorship, and mentoring from experienced consultants and architects.

You will begin by supporting live client projects under supervision and progressively develop the skills and confidence to deliver independently.

Eligibility: Candidates must have the legal right to work in the UK at the time of application. Candidates must also be eligible to obtain the required security clearance, which typically requires a minimum of three consecutive years of UK residency immediately prior to the date of application.

Based on your aptitude, interests, and business needs, you will join one of two specialisation streams.

• Data Migration & Reporting
• Integrations & Extensions

What You Will Learn and Do

Core Foundations (All Trainees)

All trainees will develop a strong foundation in:

• Oracle Fusion Cloud fundamentals across ERP and HCM
• Technical documentation and project delivery standards
• Working within delivery teams on real client programmes
• Data security, governance, and quality best practices
• Version control using Git

Stream A: Data Migration & Reporting

You will gain hands-on experience in:

• Loading and validating data in Oracle Fusion using FBDI and HDL
• Building reports and dashboards using BI Publisher (BIP) and OTBI
• Extracting and analysing data using BICC
• Writing SQL queries to validate and reconcile datasets
• Ensuring data quality, accuracy, and auditability across environments

Stream B: Integrations & Extensions

You will gain hands-on experience in:

• Building integrations using Oracle Integration Cloud (OIC)
• Consuming and configuring REST and SOAP APIs
• Developing simple user interfaces using Visual Builder (VBCS)
• Creating backend solutions using Oracle APEX and PL/SQL
• Monitoring integrations and troubleshooting common errors

What We Look For

Aptitude and attitude matter more than experience.

What We Offer

• A structured training pathway into Oracle Cloud consulting and delivery
• Sponsored Oracle certifications and continuous learning opportunities
• Mentoring from experienced consultants, architects, and delivery leaders
• Clear career progression towards Consultant and Senior Consultant roles
• Hybrid working with a Northern Ireland base
• Opportunities to work on large-scale transformation programmes for leading organisations
• A collaborative and supportive learning environment where you can develop both technical and consulting skills

Qualifications

Essential Requirements

• Degree in Computer Science, Engineering, Information Technology, or a related discipline; alternatively, demonstrable technical aptitude through projects, apprenticeships, bootcamps, or self-study
• Basic knowledge of at least one programming or scripting language (such as SQL, Java, Python, or JavaScript)
• Strong analytical and problem-solving skills with excellent attention to detail
• Effective written and verbal communication skills
• A willingness to learn Oracle Cloud technologies and work towards Oracle certifications
• Right to work in the UK and eligibility to obtain security clearance (where required).

Desirable Skills and Experience

• Any exposure to databases or SQL
• Any exposure to APIs, cloud platforms, or reporting tools
• Placement year, internship, or project work in software or data

Additional Information

Why Version 1?

You will:

• Join a global Oracle practice of 700+ specialists, supported by 500+ certified professionals across the Oracle ecosystem.
• Work on large-scale, multi-pillar Oracle Cloud transformation programmes for some of the UK’s most recognised organisations.
• Collaborate with a high-performing, market-leading Oracle team renowned for delivering complex enterprise transformation projects.
• Be part of an organisation that provides end-to-end Oracle services, including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.
• Leverage our deep Oracle Cloud Infrastructure (OCI) expertise to deliver scalable, secure, and high-performing cloud solutions for enterprise clients.
• Accelerate your career through our Strength in Balance and leadership development programmes, supported by quarterly Pathways career reviews.
• Benefit from a substantial training and certification budget, helping you stay at the forefront of Oracle technologies and industry best practices.
• Enjoy meaningful recognition through our Annual Excellence Awards, Call-Out recognition platform, and quarterly profit-share scheme.
• Influence testing strategy, delivery quality, and business outcomes across some of the UK’s most significant ERP transformation programmes.
• Work with prestigious clients, including organisations such as the Bank of England and Birmingham City Council.
• Take advantage of our flexible hybrid working model, combining remote delivery with occasional client or hub-based collaboration.
• Access enhanced wellbeing and family support through our maternity, paternity, and Moments that Matter policies.
• Be part of a purpose-driven culture with opportunities to contribute to ESG, CSR, DEI, volunteering, and community initiatives that create a positive social impact.

At Version 1, you’ll combine industry-leading Oracle expertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world’s most recognised organisations.

Benefits include:

• Quarterly performance-related profit share
• Hybrid / Remote working flexibility
• Pension, private healthcare, life assurance cover
• Certified Great Place to Work for 10+ years running.

This is hybrid based with occasional travel to your nearest base office.

Krish Bharadwaj, Global Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM)

#LI-KB1

Location: Remote

Job type: Part-Time, 20-30 hours per week

Intended Start Date: As Soon As Possible

Pay Range: $20-25/hr

Who We Are:

Think Academy US (www.TheThinkAcademy.com) is a distinguished education technology company, a proud subsidiary of TAL Education Group (NYSE: TAL). We are devoted to offering top-tier K-12 extra-curricular learning services, combining affection and innovation to revolutionize the educational journey for every child.

Your Role:

We’re looking for a creative, proactive social-media intern to support content creation and growth strategy across our channels. You’ll start with Instagram and Facebook, with room to expand into TikTok, Reddit, and beyond as you grow.The primary goal of this role is to grow our follower base; the secondary goal is to build a smooth journey from social media engagement to qualified leads. As a marketing intern, your responsibilities include:

Content Creation & Distribution (50%)

• Create posts, carousel, and Reels for Instagram and Facebook
• Use Canva, AI tools, and other platforms to produce high-quality visual/video content
• Tailor content to each platform’s format and audience
• Support the paid media team with creative assets and A/B testing

Performance & Strategy (20%)

• Track key metrics (reach, engagement, follower growth, conversions)
• Identify top-performing content patterns and formats
• Summarize results and recommend improvements
• Help with content planning, scheduling, and publishing

Community & User Engagement (20%)

• Reply to direct messages, following brand voice guidelines and team oversight
• Distribute content and engage with users in Facebook groups, subreddits, and other relevant communities

Trend Research (10%)

• Monitor emerging trends, formats, and audience behavior across platforms
• Share insights and creative ideas with the marketing team

Required Qualifications:

• Genuine interest in social media, with solid knowledge of Instagram, Facebook, TikTok, and Reddit
• 6+ months’ experience in social media content or a related field
• Passion for K–12 education
• Basic graphic design knowledge (e.g., layout, typography, visual branding)
• Familiarity with Canva and AI content tools  (e.g., ChatGPT, Canva AI features)
• Basic understanding of social performance metrics and analytics
• Strong writing, organization, and collaboration skills
• Self-starter who can juggle multiple projects
• Bilingual in Mandarin is required

Nice to Have:

• Short-form video shooting or editing experience (Reels/TikTok)
• Paid social or A/B testing experience
• Familiarity with scheduling/analytics tools (e.g., Meta Business Suite, Metricool)
• Knowledge of the U.S. K–12 or parent audience market

Benefits:

• $20-25/hr
• Gain hands-on experience in a dynamic marketing environment.
• Potential for future employment opportunities based on performance.
• Join us on this exciting journey of building something extraordinary from the ground up!
• CPT/OPT accepted

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Title: Customer Success Specialist (Mandarin Required)

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL’s online and offline.

Key Responsibilities:

Customer Support

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.

Student & Family Follow-Up

• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.

Complaint Resolution

• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Cross-Functional Collaboration

• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Work Hours:

• 40 hours per week
  • Mon-Fri: 10 AM - 7 PM
  • Sat-Sun: 8:30 AM - 5:30 PM
• Weekend availability is preferred, and candidates with availability on at least one weekend day will be given priority consideration.

How You can be Qualified:

• Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
• Fast learner with the ability to understand complex processes, policies, and product details.
• Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
• Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
• Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
• Tech-savvy and comfortable using multiple communication tools and internal systems.
• Excellent verbal and written communication skills
• Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.

Log in using your 20four7VA-issued email address to access the portal.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: CPT-11423 Graphic Designer VA

Independent Contractor – CPT-11423 Graphic Designer VA/Marketing VA/Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

We are looking for a highly skilled and creative Graphic Designer VA who can support our team with visually compelling, brand-consistent content across multiple platforms. This role requires a high level of proficiency in Canva Pro and experience creating both static and animated digital assets. The ideal candidate is detail-oriented, organized, and comfortable working across various brand aesthetics.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Graphic Design & Branding

• Create custom Canva Pro designs beyond standard templates
• Apply layered effects, custom spacing, font pairings, and branded color systems
• Use advanced Canva techniques often employed by top-tier influencers and content creators
• Maintain consistency with brand guidelines across different aesthetics and campaigns

Ad Creatives

• Design high-converting static ad graphics for:
  • Facebook
  • Instagram
  • Google Display Network

Social Media Content

• Develop visually engaging content such as:
  • Instagram carousels
  • Branded story graphics
  • Flyers, menus, rack cards, and more

Short-Form Video Editing

• Create and edit Reels using CapCut and/or Canva animation tools:
  • Basic clip sequencing
  • Audio syncing with trending or assigned audio
  • Adding text overlays and smooth transitions
  • Exporting final videos in the correct format for Instagram

Organization & File Management

• Upload and organize assets properly in Google Drive
• Ensure easy access and clean file structure for all creative deliverables

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Strong attention to detail (polished design, accurate spelling, clean formatting)
• Solid understanding of modern design principles (white space, visual hierarchy, balance)
• Open to feedback and able to quickly make revisions
• Proactive, communicates clearly, and takes full ownership of assigned tasks
• Experience working with real estate, hospitality, or lifestyle brands (nice to have)
• Familiarity with ClickUp or similar task/project management tool (nice to have)
• 🔹 Portfolio Requirement (Before Trial)
  • Social media content examples
  • Static ad designs
  • At least one short-form video or animated graphic (e.g., Instagram Reel)

Work Schedule

• Contracted Hours per Week: 16 Hours
• Scheduled Working Days: Monday through Thursday
• Daily Working Time: 1-5 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Marketing VA
• REQUESTED EXPERIENCE TIER LEVEL: Junior Level
• Contracted Hours per Week: 16 hours/week
• Daily Working Time: 1-5 PM EST
• Scheduled Working Days: Monday-Thursday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Neutral
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11405 B2B Appointment Setter & Lead Generation Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A Toronto-based metal manufacturing company is seeking a part-time B2B Appointment Setter & Lead Generation Virtual Assistant to follow up with prospective customers, manage leads, and generate qualified meetings for the company.

The company manufactures metal components for businesses across automotive, heavy equipment, and other industrial markets. Email campaigns will generate and nurture prospects before the VA follows up by phone. The VA will briefly introduce the company, identify interest, and ultimately schedule qualified meetings with prospective customers.

The client is specifically seeking a reliable, long-term team member who can become an integral part of the business. The position will begin at 12.5 hours per week, with the intention of increasing toward 20–30 hours and eventually full-time based on performance.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

B2B Calling & Appointment Setting

• Call warm leads generated through company email campaigns
• Briefly introduce the company and its manufacturing capabilities
• Engage B2B prospects across automotive, heavy equipment, and related industries
• Identify interest and basic fit
• Handle initial questions and objections professionally
• Schedule qualified meetings with interested prospects
• Maintain a confident, personable, and professional phone presence

Lead Management & Follow-Up

• Maintain accurate prospect information and lead records
• Track call outcomes, responses, and required next steps
• Follow up consistently with interested and unresponsive prospects
• Maintain organized lead lists within Excel
• Ensure qualified opportunities are properly tracked and progressed

Email Campaign & Lead Generation Support

• Assist with lead nurturing and email campaign activities
• Work within Brevo and Instantly to support outbound campaigns
• Use Apollo.io for contact research and prospect information
• Assist with identifying and organizing relevant B2B contacts
• Coordinate phone follow-up with existing email outreach activities

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous cold calling, warm calling, or appointment-setting experience required
• B2B sales or lead generation experience strongly preferred
• Experience converting prospect conversations into scheduled meetings preferred
• Experience with higher-volume outbound calling preferred
• Industrial, manufacturing, automotive, heavy equipment, construction, or similar B2B experience a plus
• Experience with email outreach and lead nurturing preferred
• Strong spoken and written English communication required
• CRM, lead-management, and contact research experience preferred
• Demonstrated reliability and interest in long-term employment required

IDEAL CANDIDATE PROFILE

• Excellent, easily understood spoken English
• Confident and personable B2B phone communicator
• Comfortable speaking with business owners and decision-makers
• Strong appointment-setting and objection-handling ability
• Reliable and genuinely interested in a long-term position
• Persistent without being overly aggressive
• Organized with strong lead-management habits
• Jovial, energetic, and professional on the phone
• Comfortable working independently and meeting activity expectations

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• RingCentral
• Brevo
• Instantly
• Apollo.io
• Microsoft Excel
• Email Outreach / Lead Management Platforms

Work Schedule

• Contracted Hours per Week: 12.5 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 12:30 PM – 3:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
• Contracted Hours per Week: 12.5 hours/week
• Daily Working Time: 12:30 PM – 3:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11352 Business Support & Lead Management Virtual Assistant/Business Support VA/Entry-Junior Level(Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A Texas-based residential and commercial glass company is seeking a Business Support & Lead Management Virtual Assistant to assist with customer follow-up, lead management, and day-to-day administrative support.

The immediate priority of this role is working through an existing pipeline of warm leads provided by one of the company’s manufacturing partners. The Virtual Assistant will contact prospective customers, answer basic product questions, provide quotes when appropriate, schedule appointments, and document all activity within HubSpot.

As the existing lead pipeline is completed, the role will gradually transition into a broader back-office support position focused on administrative coordination, quote preparation, bid support, and other operational tasks as assigned. This position is expected to evolve as the business continues to grow.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Lead Management

• Contact warm leads provided by the company’s manufacturing partners
• Follow up with prospective customers regarding their inquiries
• Answer basic product questions using provided resources and product information
• Schedule appointments and consultations when appropriate
• Maintain consistent follow-up with active prospects
• Update all lead activity within HubSpot

Administrative Support

• Prepare and send quotes and estimates
• Assist with general administrative tasks and business documentation
• Maintain organized customer records
• Support daily operational workflows
• Complete additional administrative projects as assigned

CRM Management

• Maintain accurate customer records in HubSpot
• Update lead statuses and communication notes
• Track customer interactions and follow-up activities
• Keep sales opportunities organized and current

Future Growth Responsibilities

• Assist with commercial bid administration and online bid submissions
• Support incoming website inquiries
• Coordinate customer follow-up throughout the sales process
• Assist with additional operational and business support functions as the company grows

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous customer service, client relations, or appointment-setting experience required

• Administrative or executive support experience required

• CRM experience required

• HubSpot experience preferred

• Strong verbal and written English communication skills

• Comfortable learning technical product information

• Experience preparing quotes or estimates is a plus

• Construction, home services, or building products experience preferred but not required

• IDEAL CANDIDATE PROFILE

• Strong customer service and communication skills

• Comfortable speaking with customers over the phone

• Organized and detail-oriented

• Self-motivated and able to work independently

• Adaptable to changing responsibilities

• Comfortable balancing customer-facing and administrative work

• Interested in growing into a long-term operational support role

• APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• HubSpot

• Microsoft Office

• Google Workspace

• CRM Platforms

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Approximately 8:00/9:00 AM – 1:00 PM CST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: Approximately 8:00/9:00 AM – 1:00 PM CST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or Near-Native English accent required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11421 Amazon Customer Service Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

We are seeking a reliable and detail-oriented Amazon Customer Service Virtual Assistant to support the client’s ongoing Amazon customer service operations.

The VA will primarily be responsible for responding to Amazon emails and customer inquiries, following established processes and maintaining a professional and helpful tone in all communications.

This position will closely mirror the customer service responsibilities currently being handled by an existing VA. The ideal candidate should be comfortable managing email-based customer support, following instructions accurately, and working independently once trained.

The role requires strong written communication, attention to detail, reliability, and the ability to work effectively during evening and weekend hours.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Amazon Customer Email Support

• Monitor incoming Amazon emails and customer inquiries.
• Respond to customer messages promptly and professionally.
• Follow established response procedures, templates, and company guidelines.
• Provide accurate information based on approved policies and resources.
• Handle common customer questions and concerns.
• Escalate issues that require management or additional assistance.
• Maintain a professional and customer-focused tone in all communications.
• Ensure customer inquiries are properly addressed and followed through to resolution.

Customer Service & Issue Resolution

• Review customer concerns and determine the appropriate next steps.
• Assist with resolving routine customer service issues.
• Follow up on unresolved inquiries when necessary.
• Identify recurring customer questions or issues and communicate them to the appropriate team member.
• Maintain accuracy when handling customer information and order-related communications.
• Prioritize urgent or time-sensitive customer requests.

Administrative Support

• Keep customer communication organized and up to date.
• Follow existing workflows and processes used by the client’s customer service team.
• Document relevant customer interactions when required.
• Coordinate with the client’s team regarding escalated or unusual cases.
• Maintain consistency in customer responses and service standards.

Training & Process Adherence

• Participate in the initial training period Monday–Friday, 8:00 AM–2:00 PM CST for approximately 1–2 weeks.
• Learn the client’s Amazon customer service processes, policies, and communication standards.
• Follow established procedures accurately after training.
• Ask appropriate questions during training and demonstrate the ability to work independently.
• Adapt to process updates and new instructions as the business evolves.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous experience in customer service, email support, or virtual assistance.
• Experience handling customer inquiries through email or similar platforms.
• Strong written English communication skills.
• Excellent attention to detail.
• Ability to communicate professionally and clearly with customers.
• Strong organizational and time-management skills.
• Ability to follow established processes and instructions.
• Comfortable working independently after training.
• Reliable internet connection and appropriate remote-work setup.
• Willingness and availability to work the required evening and weekend schedule.
• Ability to commit to the long-term nature of the engagement.

Preferred Qualifications

• Previous experience supporting Amazon sellers or ecommerce businesses.
• Experience with Amazon Seller Central.
• Experience handling Amazon customer messages or seller communications.
• Familiarity with ecommerce customer service workflows.
• Experience working with customer service templates or knowledge bases.
• Previous experience working remotely with international clients.

Ideal Candidate: We’re looking for someone who:

• Is reliable and consistent, especially with scheduled shifts.
• Has excellent written communication and a professional customer service tone.
• Pays close attention to details and avoids errors in customer responses.
• Can quickly learn and follow established processes.
• Is comfortable handling repetitive customer service tasks while maintaining quality.
• Takes ownership of customer inquiries and follows through until resolution.
• Knows when to resolve an issue independently and when to escalate it.
• Is adaptable and willing to learn the client’s specific Amazon processes.
• Can work independently while remaining responsive to the client’s team.
• Is looking for a stable, long-term VA engagement.

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS

CategoryTools / Platforms

Ecommerce Platform

Amazon

Customer Support

Amazon Customer Email / Messaging

Communication

Email

Productivity

Microsoft Office / Google Workspace

Documentation

Google Docs / Microsoft Word

File Management

Google Drive or similar cloud storage

Work Schedule

• Contracted Hours per Week: 24 Hours
• Scheduled Working Days: Monday, Tuesday, Friday, Saturday, and Sunday
• Daily Working Time:
  • Monday: 7:00 PM–11:00 PM CST — 4 hours
  • Tuesday: 7:00 PM–11:00 PM CST — 4 hours
  • Wednesday: OFF
  • Thursday: OFF
  • Friday: 7:00 PM–11:00 PM CST — 4 hours
  • Saturday: 11:00 AM–5:00 PM CST — 6 hours
  • Sunday: 11:00 AM–5:00 PM CST — 6 hours

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 24 hours/week
• Daily Working Time:
  • Monday: 7:00 PM–11:00 PM CST — 4 hours
  • Tuesday: 7:00 PM–11:00 PM CST — 4 hours
  • Wednesday: OFF
  • Thursday: OFF
  • Friday: 7:00 PM–11:00 PM CST — 4 hours
  • Saturday: 11:00 AM–5:00 PM CST — 6 hours
  • Sunday: 11:00 AM–5:00 PM CST — 6 hours
• Scheduled Working Days: Monday, Tuesday, Friday, Saturday, and Sunday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Strong written English proficiency)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Company Description

About AbbVie

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Statistical Programmer is an integral project team member in the research and development of new pharmaceutical products. The primary responsibilities for this role include the analysis and reporting of clinical trial data under the direction and oversight of a Senior Statistical Analyst. The Statistical Programmer interfaces with key stakeholders (i.e. Statistics, Clinical Data Strategy & Operations, Medical Writing, Regulatory Publishing and Development Operations.)

Responsibilities

• The Statistical Programmer will:

- Create documentation for regulatory filings including reviewers guides and data definition documents.

- Participate in the development of standard SAS Macros.

• The  Programmer will:

- Consolidate heterogeneous data sources (e.g. clinical study databases, external databases, real-world data) to prepare analysis-ready data sets within a defined quality control process supporting a particular study.

- Perform exploratory data analyses and visualizations in interaction with the clinical pharmacologist or pharmacometrician.

- Produce dynamic and static data visualizations to communicate quantitative analyses.

• - Develop SAS programs for the creation of ADaM data sets following CDISC standards
• - Develop SAS programs for the creation of Tables, Listings and Figures.

- Validation of ADaM data sets.

- Validation of Tables, Listings and Figures.

- Create specifications for the structure of ADaM data sets for individual studies.

Qualifications

Minimum Qualifications:

• MS in Statistics, Computer Science or a related field with 0+ years of relevant experience. OR BS in Statistics, Computer Science or a related field with 2+ years of relevant experience.
• Demonstrated practical understanding of SAS programming and experience with pharmacokinetic (PK) analysis and reporting.
• Ability to communicate clearly both oral and written.

Preferred Qualifications

• Pharma experience

Additional Information

​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Job Title: Customer Success Specialist (Mandarin Required)

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL’s online and offline.

Key Responsibilities:

Customer Support

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.

Student & Family Follow-Up

• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.

Complaint Resolution

• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Cross-Functional Collaboration

• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Work Hours:

• 40 hours per week
  • Mon-Fri: 10 AM - 7 PM
  • Sat-Sun: 8:30 AM - 5:30 PM
• Weekend availability is preferred, and candidates with availability on at least one weekend day will be given priority consideration.

How You can be Qualified:

• Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
• Fast learner with the ability to understand complex processes, policies, and product details.
• Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
• Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
• Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
• Tech-savvy and comfortable using multiple communication tools and internal systems.
• Excellent verbal and written communication skills
• Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11352 Business Support & Lead Management Virtual Assistant/Business Support VA/Entry-Junior Level(Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A Texas-based residential and commercial glass company is seeking a Business Support & Lead Management Virtual Assistant to assist with customer follow-up, lead management, and day-to-day administrative support.

The immediate priority of this role is working through an existing pipeline of warm leads provided by one of the company’s manufacturing partners. The Virtual Assistant will contact prospective customers, answer basic product questions, provide quotes when appropriate, schedule appointments, and document all activity within HubSpot.

As the existing lead pipeline is completed, the role will gradually transition into a broader back-office support position focused on administrative coordination, quote preparation, bid support, and other operational tasks as assigned. This position is expected to evolve as the business continues to grow.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Lead Management

• Contact warm leads provided by the company’s manufacturing partners
• Follow up with prospective customers regarding their inquiries
• Answer basic product questions using provided resources and product information
• Schedule appointments and consultations when appropriate
• Maintain consistent follow-up with active prospects
• Update all lead activity within HubSpot

Administrative Support

• Prepare and send quotes and estimates
• Assist with general administrative tasks and business documentation
• Maintain organized customer records
• Support daily operational workflows
• Complete additional administrative projects as assigned

CRM Management

• Maintain accurate customer records in HubSpot
• Update lead statuses and communication notes
• Track customer interactions and follow-up activities
• Keep sales opportunities organized and current

Future Growth Responsibilities

• Assist with commercial bid administration and online bid submissions
• Support incoming website inquiries
• Coordinate customer follow-up throughout the sales process
• Assist with additional operational and business support functions as the company grows

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous customer service, client relations, or appointment-setting experience required

• Administrative or executive support experience required

• CRM experience required

• HubSpot experience preferred

• Strong verbal and written English communication skills

• Comfortable learning technical product information

• Experience preparing quotes or estimates is a plus

• Construction, home services, or building products experience preferred but not required

• IDEAL CANDIDATE PROFILE

• Strong customer service and communication skills

• Comfortable speaking with customers over the phone

• Organized and detail-oriented

• Self-motivated and able to work independently

• Adaptable to changing responsibilities

• Comfortable balancing customer-facing and administrative work

• Interested in growing into a long-term operational support role

• APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• HubSpot

• Microsoft Office

• Google Workspace

• CRM Platforms

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Approximately 8:00/9:00 AM – 1:00 PM CST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: Approximately 8:00/9:00 AM – 1:00 PM CST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or Near-Native English accent required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Company Description

• Hybrid working (3 days in office and 2 working from home)
• Permanent, full-time role
• Collaborative team with supportive leadership
• Internal career growth opportunities

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

The Claims Service Consultant is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. They will also complete tele claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate.

This role is integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.

In this role you will:

• Respond to inbound customer calls and make outbound customer calls, providing high‑quality support by lodging new claims, answering enquiries, and delivering timely updates on the progress of existing claims.
• Accurately record and maintain claim information in internal systems, ensuring all data is complete, compliant, and captured to a high standard.
• Communicate effectively with customers and internal stakeholders to resolve claim‑related matters and support smooth claim progression.
• Ensure all work is completed in accordance with TAL’s policies, procedures, and service standards, maintaining a strong customer and compliance focus.
• Adhere to all external regulations and industry requirements, including Privacy legislation and the Life Insurance Code of Practice.
• Collaborate closely with teams across TAL Claims and other internal departments
• Actively contribute to a culture of process improvement, identifying opportunities to streamline workflows and enhance customer experience.

Qualifications

• Previous experience in similar role within Financial Services/ Insurance Industry preferred.
• Exceptional customer service skills to ensure agreed service standards are met.
• Well-developed interpersonal and communication skills, operating with high levels of integrity.
• Ability to build rapport over the phone and demonstrate empathy with customers during difficult times.
• Demonstrated ability to work both in a team and autonomously.
• Excellent analytical skills and methodologies, high attention to detail.
• Good relationship management and negotiation skills.
• Ability to work with change and excellent problem-solving skills.
• Accurate data input and sound knowledge of MS Office suite.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.