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Manages technical implementation and ongoing support for enterprise clients to ensure successful adoption of the ClickUp AI workspace platform.
Provides bilingual customer service support to clients seeking debt relief and financial assistance services.
Manages client relationships and retention strategies to help customers maintain their debt relief and financial improvement plans.
Handles escalated Tier 2 technical support for 401(k) participants via phone and email, resolving complex issues while collaborating cross-functionally.
About Gusto
At Gusto, weâre on a mission to grow the small business economy. We handle the hard stuff â payroll, health insurance, 401(k)s, and HR â so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) â because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
About the Role:
Weâre looking for someone who thrives on complexity, leads with empathy, and is energized by solving real problems for real people. In this Tier 2 role, youâll handle in-depth technical and educational inquiries from 401(k) participants and IRA owners, acting as the go-to resource for escalated issues across email and phone. Youâll also collaborate closely with Product, Engineering, Operations, and Legal to surface trends, close gaps, and continuously improve the participant experience.
If youâre naturally curious, calm under pressure, and genuinely motivated by helping people navigate their financial futures, this role is for you.
About the Team:
At Gusto Retirement, customer care isnât a support function â itâs a competitive advantage. Our Participant Support team is on the front lines of the 401(k) experience, serving as trusted advocates for the employees who depend on us most.
Hereâs what youâll do day-to-day:
Hereâs what weâre looking for:
Our cash compensation range for thisrole is $23.50/hrâ26.44/hr in Denver and most locations. Additional locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gustoâs subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because itâs the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gustoâs Applicant Privacy Notice.
Provides relationship-based customer support to auto repair shop clients, resolves inquiries and complaints, and educates customers on product features.
As a customer service enthusiast, you will recognize that our network of Auto Repair Shops is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building loyalty with our Auto Repair Shops and growing our existing Customer base, youâll deliver effective relationship-based customer service in support of the department. Youâll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between our Auto Shop customers and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our Customer base. Through it all, your ability to form a trusted bond, listen attentively, and respond to all Auto Shop inquiries will make you the critical touchpoint between Shopmonkey and our valued Customers. Please note this is a hybrid role, with in-office expectations 3 days per week on-site in our Morgan Hill, California office, and 2 days working remotely.
Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.
You will have the opportunity to:
Support Metrics:
Communication:
Bonus Points:
This is a full-time, non-exempt position that will be compensated within a range of $20-$25/hour. This position is also eligible for standard company benefits.
In 2022, Shopmonkey was named #4 on Forbesâ annual ranking of Americaâs Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of Americaâs Best Startup Employers by Forbes in 2023, 2024, and 2026!
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
Senior Customer Engineer serves as technical advisor to enterprise customers, owning relationships from discovery through adoption and account expansion for SLED sector clients.
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the worldâs largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazineâs Top Company Cultures list and ranked among the Worldâs Most Innovative Companies by Fast Company.
At Cloudflare, weâre not looking for people who wait for a polished roadmap; weâre looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a ânormalizedâ problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If youâre the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, youâll fit right in.
Available Locations: California or Arizona
*This is a work-from-home 100% remote role, but you should reside in one of the regions.â
About the Role
Customer Engineer, SLED
At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.
Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, this specialized role will focus heavily on our SLED (State, Local, and Education) and Local Government sectors. You will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire public sector customer journey.
Key Responsibilities
Minimum Qualifications
Strongly Preferred Qualifications (The âGood-to-Havesâ)
Cloudflare AI Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflareâs developer platform and AI ecosystem, specifically Workers AI, AI Gateway, and Vectorize.
Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
Compensation may be adjusted depending on work location.
Equity This role is eligible to participate in Cloudflareâs equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits
Financial Benefits
Time Off
What Makes Cloudflare Special?
Weâre not just a highly ambitious, large-scale technology company. Weâre a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, weâve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflareâs enterprise customersâat no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, weâve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Hereâs the deal - we donât store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youâd like to be a part of? Weâd love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. Â We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. Â All qualified applicants will be considered for employment without regard to their, or any other personâs, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Â Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Â If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Provides customer support and success services to students and parents, handling inquiries, course scheduling, complaint resolution, and cross-functional collaboration with internal teams.
Job Title: Customer Success Specialist (Mandarin Required)
Location: Remote
Job type: Full-time Contractor
Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local childrenâs ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TALâs online and offline.
Key Responsibilities:
Customer Support
Student & Family Follow-Up
Complaint Resolution
Cross-Functional Collaboration
Work Hours:
How You can be Qualified:
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Virtual assistant manages warm leads, follows up with prospects, answers product questions, schedules appointments, and provides administrative support via HubSpot.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
\*\*\******************************************************************
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A Texas-based residential and commercial glass company is seeking a Business Support & Lead Management Virtual Assistant to assist with customer follow-up, lead management, and day-to-day administrative support.
The immediate priority of this role is working through an existing pipeline of warm leads provided by one of the companyâs manufacturing partners. The Virtual Assistant will contact prospective customers, answer basic product questions, provide quotes when appropriate, schedule appointments, and document all activity within HubSpot.
As the existing lead pipeline is completed, the role will gradually transition into a broader back-office support position focused on administrative coordination, quote preparation, bid support, and other operational tasks as assigned. This position is expected to evolve as the business continues to grow.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Lead Management
Administrative Support
CRM Management
Future Growth Responsibilities
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
Previous customer service, client relations, or appointment-setting experience required
Administrative or executive support experience required
CRM experience required
HubSpot experience preferred
Strong verbal and written English communication skills
Comfortable learning technical product information
Experience preparing quotes or estimates is a plus
Construction, home services, or building products experience preferred but not required
IDEAL CANDIDATE PROFILE
Strong customer service and communication skills
Comfortable speaking with customers over the phone
Organized and detail-oriented
Self-motivated and able to work independently
Adaptable to changing responsibilities
Comfortable balancing customer-facing and administrative work
Interested in growing into a long-term operational support role
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
HubSpot
Microsoft Office
Google Workspace
CRM Platforms
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Responds to Amazon customer emails and inquiries professionally, following established processes and templates to resolve customer issues.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
\*\*\******************************************************************
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are seeking a reliable and detail-oriented Amazon Customer Service Virtual Assistant to support the clientâs ongoing Amazon customer service operations.
The VA will primarily be responsible for responding to Amazon emails and customer inquiries, following established processes and maintaining a professional and helpful tone in all communications.
This position will closely mirror the customer service responsibilities currently being handled by an existing VA. The ideal candidate should be comfortable managing email-based customer support, following instructions accurately, and working independently once trained.
The role requires strong written communication, attention to detail, reliability, and the ability to work effectively during evening and weekend hours.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Amazon Customer Email Support
Customer Service & Issue Resolution
Administrative Support
Training & Process Adherence
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
Preferred Qualifications
Ideal Candidate: Weâre looking for someone who:
APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS
CategoryTools / Platforms
Ecommerce Platform
Amazon
Customer Support
Amazon Customer Email / Messaging
Communication
Productivity
Microsoft Office / Google Workspace
Documentation
Google Docs / Microsoft Word
File Management
Google Drive or similar cloud storage
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Provides customer support to students and parents, handles inquiries, resolves complaints, and coordinates academic services for an ed-tech platform.
Job Title: Customer Success Specialist (Mandarin Required)
Location: Remote
Job type: Full-time Contractor
Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local childrenâs ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TALâs online and offline.
Key Responsibilities:
Customer Support
Student & Family Follow-Up
Complaint Resolution
Cross-Functional Collaboration
Work Hours:
How You can be Qualified:
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Virtual assistant contacts warm leads, answers product questions, schedules appointments, and manages customer follow-ups in HubSpot for a glass company.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
\*\*\******************************************************************
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A Texas-based residential and commercial glass company is seeking a Business Support & Lead Management Virtual Assistant to assist with customer follow-up, lead management, and day-to-day administrative support.
The immediate priority of this role is working through an existing pipeline of warm leads provided by one of the companyâs manufacturing partners. The Virtual Assistant will contact prospective customers, answer basic product questions, provide quotes when appropriate, schedule appointments, and document all activity within HubSpot.
As the existing lead pipeline is completed, the role will gradually transition into a broader back-office support position focused on administrative coordination, quote preparation, bid support, and other operational tasks as assigned. This position is expected to evolve as the business continues to grow.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Lead Management
Administrative Support
CRM Management
Future Growth Responsibilities
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
Previous customer service, client relations, or appointment-setting experience required
Administrative or executive support experience required
CRM experience required
HubSpot experience preferred
Strong verbal and written English communication skills
Comfortable learning technical product information
Experience preparing quotes or estimates is a plus
Construction, home services, or building products experience preferred but not required
IDEAL CANDIDATE PROFILE
Strong customer service and communication skills
Comfortable speaking with customers over the phone
Organized and detail-oriented
Self-motivated and able to work independently
Adaptable to changing responsibilities
Comfortable balancing customer-facing and administrative work
Interested in growing into a long-term operational support role
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
HubSpot
Microsoft Office
Google Workspace
CRM Platforms
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Handles inbound and outbound customer calls to lodge claims, gather information, and provide updates on claim status while maintaining compliance with company policies and regulations.
Welcome to TAL. As a leading life insurer, weâve been protecting Australians for over 150 years. Backed by Daiichi Life, weâre driven by big ambitions and empower to create better products and services.
Together with our Partners, weâre helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, weâre reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
The Claims Service Consultant is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. They will also complete tele claims as well as assessing and initiating appropriate support options tailored to the customerâs needs where appropriate.
This role is integral to this is quality and service standards which ensure the functions are meeting TALâs Customer and Claims requirements.
In this role you will:
TAL is one of Australiaâs leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. Weâre proud to be:
YouâreâŻalwaysâŻaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.âŻAndâŻyou valueâŻworking together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyoneâs responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Responds to Amazon customer emails and inquiries following established procedures while maintaining professional communication with customers.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
\*\*\******************************************************************
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are seeking a reliable and detail-oriented Amazon Customer Service Virtual Assistant to support the clientâs ongoing Amazon customer service operations.
The VA will primarily be responsible for responding to Amazon emails and customer inquiries, following established processes and maintaining a professional and helpful tone in all communications.
This position will closely mirror the customer service responsibilities currently being handled by an existing VA. The ideal candidate should be comfortable managing email-based customer support, following instructions accurately, and working independently once trained.
The role requires strong written communication, attention to detail, reliability, and the ability to work effectively during evening and weekend hours.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Amazon Customer Email Support
Customer Service & Issue Resolution
Administrative Support
Training & Process Adherence
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
Preferred Qualifications
Ideal Candidate: Weâre looking for someone who:
APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS
CategoryTools / Platforms
Ecommerce Platform
Amazon
Customer Support
Amazon Customer Email / Messaging
Communication
Productivity
Microsoft Office / Google Workspace
Documentation
Google Docs / Microsoft Word
File Management
Google Drive or similar cloud storage
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Drive customer adoption and platform utilization by conducting training, monitoring health metrics, resolving inquiries, and collaborating on process improvements across a high-volume customer base.
Sprout Social is looking to hire an Adoption Consultant for the Customer Support team.
The Adoption Consultant plays a critical role in driving customer satisfaction, retention, and growth within our rapidly expanding customer base. You will be responsible for maintaining strong customer relationships, ensuring successful platform adoption, and driving customer value across a high volume of accounts. This role requires a strong focus on efficiency, operational rigor, process improvement, and leveraging technology to scale customer success outcomes.
Why join Sproutâs Customer Support team?
As a member of Sproutâs Customer Support team, your impact is multifaceted. Not only are you the face of Sprout to customers in need of solutions - youâre also an integral internal resource. As product generalists, our team is incredibly skilled and knowledgeable about our entire platform, creating a ton of opportunities for us to partner with teams like Sales & Success, Product and Engineering for training, coaching and feedback. One of the most unique and exciting aspects of our support team is that we donât have customer assignments or individual workloadsâitâs a group workload. We consider ourselves a community and function as such, supporting one another from day one to reach our goals and grow in our career. Speaking of growth, Customer Support is also a great way to enter into tech. We coach folks on a wide array of skills that set them up for success in all parts of our business.
What youâll do
What youâll bring
You have a passion for helping customers succeed with Sprout and a curiosity about how to leverage new technology to deliver best-in-class experiences at scale. You like processes and operate with efficiency to manage customers at scale. You are comfortable talking with anyone from a social media practitioner at a small agency to a director of marketing at a global brand, and everyone in between. If the idea of speaking with a customer and helping them connect our tools to their strategy is your âsweet spot,â this role is for you!
The minimum qualifications for this role include:
Preferred qualifications for this role include:
How youâll grow
Within 1 month, youâll plant your roots, including:
Within 3 months, youâll start hitting your stride by:
Within 6 months, youâll be making a clear impact through:
Within 12 months, youâll make this role your own by:
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
Weâre proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:
* This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.
Our current hiring range for this role: $68,000 â $85,000 OTE annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.
We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth potential available as you progress in your role.
We have two geographic pay zones in the United States:
Zone 1 (New York, California, Washington): Â $74,800.00 - $112,200.00 USD annually
Zone 2 (All other US states): Â $68,000 - $102,000.00 USD annually
These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. Weâll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Socialâs Affirmative Action Statement.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE
Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sproutâs Global Applicant Privacy Notice.
Provides technical and product support to customers using Thinkific's learning commerce platform, resolving issues and ensuring positive user experiences.
Provides technical support and customer care to vAuto users, troubleshooting issues and ensuring customer satisfaction remotely.
Manages a customer support team, oversees support operations, and ensures customer satisfaction through effective team leadership and service delivery.
Manages customer relationships and ensures successful product adoption for mid-market clients in US/LATAM regions.
Resolves complex customer issues and provides support to EMEA region clients.
Benefits Care Advocate handles customer inquiries via phone, email, and chat to resolve complex benefits questions for small business owners.
Headquarters: Phoenix, AZ - Remote
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About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff â payroll, health insurance, 401(k)s, and HR â so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
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All full-time employees receive competitive base pay, benefits, and equity (RSUs) â because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
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AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
About The Role :
This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer's shoes. Sometimes, you won't know the correct answer, but you are the kind of person who is always up for the challenge. We can't promise it will be easy, but we can promise it will be time well spent.Â
Our success in the Benefit Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat. Our advocates take pride in finding resolutions to some of the most complex benefit questions from our small business owners. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.
You'll gain skills and experience working for one of the most exciting payroll and benefits platforms for small businesses. At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and performance reflection.
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About The Team :
The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. As a Benefits Care Advocate at Gusto, you will guide our customers to solutions, answering queries via phone and email each day.Â
Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap.Â
Hereâs what youâll do day-to-day:
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Hereâs what we're looking for:
At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gustoâs compensation philosophy and benefits offerings please view our Total Rewards Approach page.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.Â
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.Â
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
To apply: https://weworkremotely.com/remote-jobs/gusto-inc-benefits-care-advocate-phoenix
