Headquarters: Remote - India

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as our next Principal Engineer (L5), Twilio’s Segment team

About the job

As a Principal Engineer on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You'll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).

Responsibilities

In this role, you’ll:

• Own and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.
• Architect and operate always-available, complex distributed systems in cloud environments.
• Guide technical decisions, articulating trade-offs between cost, performance, and reliability.
• Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec). 
• Excellent abilities in high level service design -- modeling interfaces and internals in a properly modular, composable, and extensible way.
• Expert programming experience in Go or similar object-oriented languages.
• Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.
• Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.
• Excellent communication, problem-solving, and operational excellence skills.

Desired:

• Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes). 
• Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).
• Familiarity with AI/ML technologies.
• Experience managing and operating AWS infrastructure
• Experience working in a geographically distributed team. 

Location

This role will be remote, and based in India (only in Kanataka, Tamil Nadu, Maharashtra, Telangana, Delhi).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

To apply: https://weworkremotely.com/remote-jobs/twilio-principal-engineer-l5

Headquarters: Remote - India

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Principal Software Engineer.

About the job

This position is needed to lead the planning, design, development, and testing of large-scale software systems and new product capabilities, including cloud and internet-facing services. You’ll set technical direction, drive delivery using modern engineering practices, and ensure what we ship is secure, compliant, and production-ready. You’ll partner closely with product and engineering teams to turn requirements into reliable, high-quality software.

Responsibilities

In this role, you’ll:

• Lead architecture and system design for complex, distributed software systems; guide teams toward scalable, maintainable solutions.
• Design, implement, and review high-quality code for core services, APIs, platforms, and/or user-facing applications.
• Translate business goals into technical roadmaps, identify tradeoffs, and align stakeholders on solution direction.
• Improve system resiliency, latency, throughput, and cost efficiency; establish SLOs/SLAs and operational practices.
• Drive standards for coding, testing, CI/CD, observability, security, and documentation; champion automation and quality.
• Partner with engineering managers, staff engineers, and product leaders to coordinate delivery across multiple teams.
• Coach and mentor engineers at all levels; lead design reviews, incident postmortems, and technical deep dives.
• Identify technical risks early (security, scalability, compliance) and drive mitigation plans.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 12+ years of experience designing and developing highly-available, high-scale, secure, mission critical native cloud enterprise SaaS applications in Java, Go or Python.
• Knowledge of architectural patterns and archetypes for building mature services, especially for distributed and multi-regional deployments.
• Excellent abilities in high level service design - modeling interfaces and internals in a proper modular, composable, and extensible way.
• Experience with AWS, GCP or other public cloud infrastructure platforms. Multi-region deployment is a plus.
• Experience building distributed systems at scale based on microservices architecture.
• Extensive experience with REST API design and implementation.
• Experience working with data architecture such as Clickhouse, Lakehouse, Snowflake
• Experience with SQL/NoSQL databases and caches.
• Familiarity with streaming systems such as Kafka, Flink, Spark
• Experience with container technologies - Docker/Kubernetes.
• Experience implementing modern automated testing and CI/CD pipelines. Develop, Test, Deploy your code.
• Strong expertise in solving complex production issues

Location

This role will be remote, and based in India <Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi>.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

To apply: https://weworkremotely.com/remote-jobs/twilio-principal-software-engineer

Headquarters: Remote - India

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

The CX Intelligence team is part of Coinbase’s Enterprise Applications and Architecture org and builds the customer-facing and internal CX experiences that connect the Help Center, chatbots (CBCB), and agent workflows. The team owns the multi-agent platform which powers coinbase chat, Help Center and agent tooling surfaces, partnering closely with Conversation Design, CX, and other Engg teams to deliver secure, compliant, and scalable AI-powered support. Our work provides the trusted and accurate automated and agent-assisted experiences—helping customers get answers faster while enabling human agents to resolve cases more effectively.

We are hiring an IC5 Machine Learning Engineer to drive the evolution of our conversational ecosystem by building a seamless hybrid vendor-internal chatbot experience. You will lead the design and implementation of a sophisticated unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants. This role is pivotal in managing complex state transitions, context sharing, and intent routing across a distributed environment. You’ll thrive here if you enjoy high ownership, architecting complex hand-off logic between disparate LLM frameworks, and building reliable AI-enabled products that are fast, measurable, and scalable.

What you'll do:

• Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment.
• Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products.
• Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery.
• Establish best practices for system design, coding standards, and AI/ML development workflows across the team.
• Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team.
• Conduct design reviews to ensure every feature meets Coinbase's standards for security, scalability, and performance.

Required Skills and Experience:

• 5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services at scale.
• Hands-on expertise building with modern AI architectures (LLMs, deep learning) and the generative AI ecosystem, including frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.
• Deep proficiency in Python with demonstrated ability to write clean, maintainable, highly-tested production code.
• Specialized knowledge in at least one domain: NLP, information retrieval, computer vision, or advanced statistical modeling.
• Proven ability to write technical design documents and present ML system architectures to cross-functional stakeholders, translating complex technical concepts for non-technical audiences.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):₹6,612,600—₹6,612,600 INR

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
  

To apply: https://weworkremotely.com/remote-jobs/coinbase-senior-machine-learning-engineer

Headquarters: Remote - Brazil

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Machine Learning Engineer on the CX Intelligence team within Enterprise Applications and Architecture, you'll build the AI-powered conversational systems that connect Coinbase's Help Center, chatbots, and agent workflows. The team owns the multi-agent platform powering Coinbase Chat and agent tooling, partnering with Conversation Design, CX, and Engineering to deliver secure, scalable automated support. You'll lead the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants, directly improving how millions of customers get help.

What you'll do:

• Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment.
• Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products.
• Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery.
• Establish best practices for system design, coding standards, and AI/ML development workflows across the team.
• Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team.
• Conduct design reviews to ensure every feature meets Coinbase's standards for security, scalability, and performance.

Required Skills and Experience:

• 5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services at scale.
• Hands-on expertise building with modern AI architectures (LLMs, deep learning) and the generative AI ecosystem, including frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.
• Deep proficiency in Python with demonstrated ability to write clean, maintainable, highly-tested production code.
• Specialized knowledge in at least one domain: NLP, information retrieval, computer vision, or advanced statistical modeling.
• Proven ability to write technical design documents and present ML system architectures to cross-functional stakeholders, translating complex technical concepts for non-technical audiences.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):R$455.500—R$455.500 BRL

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
  

To apply: https://weworkremotely.com/remote-jobs/coinbase-senior-machine-learning-engineer-cx-intelligence

Headquarters: Remote - Ireland

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager,  Voice Media. 

About the job

We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.      

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio's next-generation media processing stack                                                                         
• Drive technical architecture decisions for low-latency, high-throughput media systems                                                                              
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges                                                                             
• Balance technical debt reduction with feature development while maintaining service reliability                                                                    
• Build and evolve systems handling real-time media processing at scale         
• Own service performance metrics, reliability targets, and continuous improvement initiatives                                                                       
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy                                                                  
• Make key technology stack decisions that impact Twilio's media processing capabilities     

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems     
• Understanding of Voice/VoIP infrastructure and media handling challenges  
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs 
• Deep understanding of systems design, microservice architecture, and cloud infrastructure    
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development 
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields   

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols                                                                                            
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing                                                                          
• Background in building low-latency, globally distributed systems                                                                                                   
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products                                                                                        
• Knowledge of cloud infrastructure on AWS or similar platforms                                                                                                      
• Prior experience in telecommunications or communications platforms

Location

This role will be remote Ireland or UK.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

To apply: https://weworkremotely.com/remote-jobs/twilio-senior-engineering-manager-voice-and-video

Headquarters: Remote - USA

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

Senior Software Engineer (EAA)

The CEE Surfaces team, part of Coinbase's Customer Experience & Engagement org within EAA, owns the customer- and agent-facing support experiences across Help Center, chat, in-product entry points, and agent tools. We're hiring a Senior Software Engineer to build and scale high-impact CX journeys spanning React/TypeScript frontends, Go backend services, and integrations with the CEE Foundations and Intelligence layers. You'll ship reliable, measurable features that improve automation, resolution quality, and customer satisfaction across every support surface.

What you'll do:

• Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows.
• Partner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences.
• Own APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems.
• Drive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates.
• Lead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrails, observability, and rollout discipline.
• Strengthen production reliability through on-call participation, incident response, debugging, and mentoring engineers on full-stack design, testing, and deployment practices.

Required Skills and Experience:

• 5+ years of software engineering experience building and operating production full-stack web applications, with hands-on proficiency in React (or similar modern frontend frameworks) with TypeScript and backend API development in Go.
• Demonstrated experience designing and shipping customer-facing experiences in close partnership with Product and Design, not solely backend or platform systems.
• Proven track record with distributed systems and production fundamentals including API design, caching, observability, debugging, incident response, and operational reliability.
• Experience integrating AI/ML or third-party platform capabilities into production applications with engineering rigor around guardrails, testing, and rollout.
• Track record of delivering measurable product outcomes across cross-functional teams, including translating ambiguous problem spaces into shipped solutions.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

 

Job ID: P76575

#LI-Remote

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
  

To apply: https://weworkremotely.com/remote-jobs/coinbase-senior-software-engineer

Headquarters: Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager,  Voice Media. 

About the job

We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.      

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio's next-generation media processing stack                                                                         
• Drive technical architecture decisions for low-latency, high-throughput media systems                                                                              
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges                                                                             
• Balance technical debt reduction with feature development while maintaining service reliability                                                                    
• Build and evolve systems handling real-time media processing at scale         
• Own service performance metrics, reliability targets, and continuous improvement initiatives                                                                       
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy                                                                  
• Make key technology stack decisions that impact Twilio's media processing capabilities     

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

• 5+ years of engineering management experience leading teams building distributed systems 
• Understanding of Voice/VoIP infrastructure and media handling challenges      
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs 
• Deep understanding of systems design, microservice architecture, and cloud infrastructure    
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development 
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields   

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols                                                                                            
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing                                                                          
• Background in building low-latency, globally distributed systems                                                                                                   
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products                                                                                       
• Knowledge of cloud infrastructure on AWS or similar platforms                                                                                                      
• Prior experience in telecommunications or communications platforms

Location

This role will be remote and based in the East Coast, USA. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $259,000
• Based in New York, New Jersey,: $219,360- $274,200

 

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 1st August 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

To apply: https://weworkremotely.com/remote-jobs/twilio-senior-engineering-manager-v-v-media

Headquarters: Remote - United Kingdom

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager,  Voice Media. 

About the job

We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.      

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio's next-generation media processing stack                                                                         
• Drive technical architecture decisions for low-latency, high-throughput media systems                                                                              
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges                                                                             
• Balance technical debt reduction with feature development while maintaining service reliability                                                                    
• Build and evolve systems handling real-time media processing at scale         
• Own service performance metrics, reliability targets, and continuous improvement initiatives                                                                       
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy                                                                  
• Make key technology stack decisions that impact Twilio's media processing capabilities     

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems     
• Understanding of Voice/VoIP infrastructure and media handling challenges  
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs 
• Deep understanding of systems design, microservice architecture, and cloud infrastructure    
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development 
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields   

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols                                                                                            
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing                                                                          
• Background in building low-latency, globally distributed systems                                                                                                   
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products                                                                                      
• Knowledge of cloud infrastructure on AWS or similar platforms                                                                                                      
• Prior experience in telecommunications or communications platforms

Location

This role will be remote Ireland or UK.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

To apply: https://weworkremotely.com/remote-jobs/twilio-senior-engineering-manager-v-v-media

Headquarters: Remote - Alberta, Canada (DNU)

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager, Voice Media. 

About the job

We are actively recruiting for this role to fill an existing vacancy. We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.      

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio's next-generation media processing stack                                                                         
• Drive technical architecture decisions for low-latency, high-throughput media systems                                                                              
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges                                                                             
• Balance technical debt reduction with feature development while maintaining service reliability                                                                    
• Build and evolve systems handling real-time media processing at scale         
• Own service performance metrics, reliability targets, and continuous improvement initiatives                                                                       
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy                                                                  
• Make key technology stack decisions that impact Twilio's media processing capabilities     

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems   
• Understanding of Voice/VoIP infrastructure and media handling challenges    
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs 
• Deep understanding of systems design, microservice architecture, and cloud infrastructure    
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development 
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields   

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols                                                                                            
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing                                                                          
• Background in building low-latency, globally distributed systems                                                                                                   
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products                                                                                      
• Knowledge of cloud infrastructure on AWS or similar platforms                                                                                                      
• Prior experience in telecommunications or communications platforms

Location

This role will be remote and based in Ontario or Alberta, Canada. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD 194,000.00 (Developing Minimum) - CAD 242,500.00 (Mid)
• Target Bonus Percentage 17,5% 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

To apply: https://weworkremotely.com/remote-jobs/twilio-senior-engineering-manager-v-v-media

Headquarters: Remote - Ontario, Canada (DNU)

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager, Voice Media. 

About the job

We are actively recruiting for this role to fill an existing vacancy. We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.      

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio's next-generation media processing stack                                                                         
• Drive technical architecture decisions for low-latency, high-throughput media systems                                                                              
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges                                                                             
• Balance technical debt reduction with feature development while maintaining service reliability                                                                    
• Build and evolve systems handling real-time media processing at scale         
• Own service performance metrics, reliability targets, and continuous improvement initiatives                                                                       
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy                                                                  
• Make key technology stack decisions that impact Twilio's media processing capabilities     

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems    
• Understanding of Voice/VoIP infrastructure and media handling challenges   
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs 
• Deep understanding of systems design, microservice architecture, and cloud infrastructure    
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development 
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields   

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols                                                                                            
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing                                                                          
• Background in building low-latency, globally distributed systems                                                                                                   
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products                                                                                   
• Knowledge of cloud infrastructure on AWS or similar platforms                                                                                                      
• Prior experience in telecommunications or communications platforms

Location

This role will be remote and based in Ontario or Alberta, Canada. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD 194,000.00 (Developing Minimum) - CAD 242,500.00 (Mid)
• Target Bonus Percentage 17,5% 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

To apply: https://weworkremotely.com/remote-jobs/twilio-senior-engineering-manager-v-v-media-1

Headquarters: Remote - USA

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Senior Software Engineer on the Platform Core Automation team, you'll build the AI infrastructure and agentic systems that automate customer support and compliance operations at Coinbase. This team is reimagining what these processes look like when AI handles them end-to-end, replacing manual workflows with intelligent agents that resolve customer issues and execute compliance tasks autonomously. You'll own the design and delivery of LLM-powered systems, grounding techniques, and integration pipelines that directly reduce resolution times, cut costs, and improve accuracy across millions of customer interactions.

What you’ll be doing (ie. job duties):

• Own the design and delivery of agentic AI systems that power Coinbase's customer support and compliance automation, from LLM orchestration through production deployment and monitoring.
• Build scalable, secure backend infrastructure in Python and Golang that serves AI workloads, including model integration pipelines, guardrails, grounding mechanisms, and measurement frameworks.
• Drive end-to-end project execution on complex AI initiatives, making technical trade-offs across latency, accuracy, cost, and reliability.
• Partner with Customer Experience, Compliance, and product engineering teams to identify high-impact automation opportunities and translate operational pain points into AI-powered solutions.
• Strengthen engineering quality across the team by leading code reviews, mentoring engineers on AI system design patterns, and contributing to on-call rotations and incident response.

What we look for in you (ie. job requirements):

• 5+ years of experience in software engineering, with proven expertise in designing, building, and maintaining production services using a microservices architecture.
• Hands-on experience building LLM-based applications or AI/ML systems in production, including prompt engineering, retrieval-augmented generation (RAG), or agentic AI frameworks.
• Proficiency in Python and Golang (or comparable backend languages), with experience integrating third-party AI models and APIs into production workflows.
• Track record of delivering end-to-end projects with measurable business impact in ambiguous problem spaces.
• Experience building data pipelines, integrating with external vendors, or working with large-scale unstructured data sources (e.g., blockchain data, customer interaction logs).
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Nice to haves:

• Experience navigating rapid company growth (e.g., from startup to mid-size).
• Familiarity with GenAI frameworks/tools, Python, GoLang, Docker, Postgres, MongoDB.
• Background in AI/LLM infrastructure is a strong plus.

Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). 

 

Annual base salary range (excluding equity and bonus):$186,065—$218,900 USD

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
  

To apply: https://weworkremotely.com/remote-jobs/coinbase-senior-software-engineer-backend-platform-core-ai-automation

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we’re a Series C company that has hit $100M in...

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

Required Experience:

• At least 4+ years experience as a Software Engineer, Data Engineer or Data Analyst
• Ability to develop end-to-end technical solutions into production — and to help ensure performance, security, scalability, and robust data integration.
• Programming expertise in Java, Python and/or Scala
• Core cloud data platforms including Snowflake, AWS, Azure, Databricks and GCP
• SQL and the ability to write, debug, and optimize SQL queries
• Client-facing English written and verbal communication skills and experience
• Create and deliver detailed presentations
• Detailed solution documentation (e.g. including POCS and roadmaps, sequence diagrams, class hierarchies, logical system views, etc.)
• 4-year Bachelor’s degree in Computer Science or a related field

Prefer any of the following:

• Production experience in core data platforms: Snowflake, AWS, Azure, GCP, Hadoop, Databricks
• Cloud and Distributed Data Storage: S3, ADLS, HDFS, GCS, Kudu, ElasticSearch/Solr, Cassandra or other NoSQL storage systems
• Data integration technologies: Spark, Kafka, event/streaming, Streamsets, Matillion, Fivetran, NiFi, AWS Data Migration Services, Azure DataFactory, Informatica Intelligent Cloud Services (IICS), Google DataProc or other data integration technologies
• Multiple data sources (e.g. queues, relational databases, files, search, API)
• Complete software development lifecycle experience including design, documentation, implementation, testing, and deployment
• Automated data transformation and data curation: dbt, Spark, Spark streaming, automated pipelines
• Workflow Management and Orchestration: Airflow, AWS Managed Airflow, Luigi, NiFi

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

What you’ll be part of

Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you’ve ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You’d be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

About the role:

We are seeking an exceptional Staff Site Reliability Engineer to own the reliability strategy for the cloud infrastructure powering Garner’s products and AI/ML workloads. This role sits on our Platform Engineering team. As the most senior reliability voice in the organization, you will set the technical direction for how Garner defines, measures, and upholds production quality, architecting the SLO framework, incident response program, and automation standards that every engineering team builds on. Because our systems directly influence health outcomes for millions of patients, maintaining the highest standards of production quality is imperative. This is an automation-first role: you will use AI tools to continuously convert manual operational work into monitored, hands-free processes, and build the platform that lets every Garner engineer do the same.

Where you will work:

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.

What you will do:

• Own the Reliability Strategy: Architect and own the end-to-end reliability, performance, and resilience of Garner’s cloud environments (AWS, Kubernetes), including those powering AI/ML workloads; design the SLO framework our critical services are measured against and lead the technical decision-making that keeps us ahead of scale
• Lead the Incident Response Program: Set the standard for how Garner responds to incidents: serve in and level up the on-call rotation, lead response for the most complex escalations, drive deep-dive root cause analysis, and build the review culture that sees corrective actions through to resolution
• Own Observability: Architect the monitoring, alerting, and observability platform that lets us detect and resolve issues before users feel them, and that lets stakeholders quickly identify the health of every team’s products
• Translate Ambiguity: Take high-level, ambiguous scaling and reliability requirements and transform them into well-defined, automated, and composable infrastructure-as-code deliverables (Terraform); proactively identify and implement cost-efficiency and performance gains across the stack to maximize cloud ROI
• Course-Correct Technical Direction: Proactively identify when infrastructure workflows or technical paths are inefficient or fragile and redirect efforts to ensure the highest ROI for the engineering function, paying down impactful tech debt and using AI tools and automation to convert repetitive operational work into hands-free, monitored processes
• Multiply the Engineering Team: Build and own the deployment and observability standards that empower the broader engineering team to ship AI features faster and more reliably; mentor engineers across the organization and provide high-quality feedback that raises the bar for operational rigor and discipline
• Uphold Security & Compliance: Ensure our infrastructure and operations meet Garner’s security and HIPAA compliance obligations, and lead rigorous review of infrastructure changes so platform work meets the same standards as our customer-facing products

The ideal candidate has:

• 7+ years of hands-on experience operating production cloud infrastructure at scale in an SRE, DevOps, or platform engineering role
• Deep expertise with Kubernetes and Terraform in a cloud-first environment (AWS preferred), with a track record of architecting reliability for systems at scale
• Experience designing an organization’s reliability practice (SLO frameworks, observability platforms, incident response programs, and blameless post-incident reviews) and the judgment to know when to build vs. buy
• Strong Python or Go skills applied to infrastructure automation (Kubernetes API experience a plus)
• Track record driving cloud cost-efficiency and performance optimization across compute, storage, and networking
• Mentorship experience and the ability to set technical direction as the senior reliability voice
• Excellent communication skills—able to make complex reliability concepts land with both technical and non-technical stakeholders
• Fluency with AI tools (e.g., Claude) applied to real engineering and operations workflows, or strong motivation to build it fast
• Experience supporting AI/ML or data-intensive workloads in production is a plus
• Experience operating in a security-conscious or regulated environment (HIPAA, SOC 2) is a plus
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

Technologies we use:

• AWS, Kubernetes, Terraform, Istio, Python, Go, TypeScript, Postgres, NATS, Datadog, GitLab

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Compensation Transparency:

The target salary range for this position is $241,000 - $270,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com.

Equal Employment Opportunity:

Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

Description

🌍 Hello World!

We are The Codest-  International Tech Software Company with tech hubs in Poland delivering global IT solutions and projects. Our core values lie in “Customers and People First” approach that prioritises the needs of our customers and a collaborative environment for our employees, enabling us to deliver exceptional products and services.

Our expertise centers on web development, cloud engineering, DevOps and quality.  After many years of developing our own product - Yieldbird, which was honored as a laureate of the prestigious Top25 Deloitte awards, we arrived at our mission: to help tech companies build impactful product and scale their IT teams through boosting IT delivery performance. Through our extensive experience with product development challenges, we have become experts in building digital products and scaling IT teams.

But our journey does not end here - we want to continue our growth. If you’re goal-driven and looking for new opportunities, join our team! What awaits you is an enriching and collaborative environment that fosters your growth at every step.

💡 Project Description:

We are looking for a skilled and self-sufficient IBM Integration Specialist at Mid or Senior level to join an international project in the banking and financial services sector.

The project focuses on the development, maintenance and support of an enterprise integration platform used by a major financial organisation in Germany. The environment is based on IBM technologies, including IBM App Connect Enterprise, IBM MQ and IBM Sterling Transformation Extender. ITX is used to support complex data transformation and validation between different systems and data formats.

The role combines production support, integration development, technical troubleshooting and implementation of change requests. Some integrations are deployed in containerised environments, including Kubernetes.

You will work as part of a distributed, international team and collaborate with application owners, infrastructure teams and service delivery stakeholders. We are looking for professionals who can work independently, take ownership of their tasks and contribute to the stability and continuous improvement of the integration platform.

Requirements

📈 Your Responsibilities:

• Design, develop and maintain integrations between business systems and enterprise applications.

• Create, configure and support message flows using IBM App Connect Enterprise / IBM Message Broker.

• Work with IBM MQ, including queues, channels, messages and troubleshooting of message flow issues.

• Create and maintain data transformation maps in IBM Sterling Transformation Extender, where applicable.

• Integrate systems using different message formats, interfaces and data exchange standards.

• Analyse integration errors, logs and messages to identify root causes and implement solutions.

• Support changes across development, testing and production environments.

• Support integrations deployed in Kubernetes-based environments.

• Use Python to create scripts for automation, operational support, testing or monitoring purposes.

• Work with DB2 databases and write or analyse SQL queries.

• Use GitHub and Jenkins for version control, automation and deployment processes.

• Collaborate with technical teams, application owners and service delivery stakeholders.

• Prepare and maintain technical documentation, operational procedures and integration-related materials.

• Participate in requirements analysis, task estimation and change planning.

• Support the team in troubleshooting complex technical issues and ensuring platform stability.

• Contribute to L3-level technical support and continuous service improvement.

🔑 Key Requirements:

• At least 3–4 years of commercial experience in systems integration or IBM integration technologies.

• Practical experience with IBM Message Broker or IBM App Connect Enterprise, preferably version ACE 12.

• Experience with IBM MQ.

• Experience with IBM Sterling Transformation Extender / IBM ITX, preferably version 11.

• Working knowledge of Python for scripting and task automation.

• Knowledge of SQL and experience working with DB2.

• Basic knowledge of Unix/Linux environments.

• Experience with GitHub and Jenkins.

• Ability to work independently and take ownership of tasks from analysis through implementation or handover to support.

• Business-fluent English, both written and spoken.

• Willingness to travel occasionally to Germany for meetings, workshops or onboarding activities.

Nice to have

• Experience integrating systems in the banking or financial services sector.

• Practical experience using IBM ITX as a component or plugin within an IBM App Connect Enterprise environment.

• Experience supporting production integrations and handling incidents.

📜Our Promise (what you can expect from us):

• 23-35k PLN on B2B

• A unique opportunity to take your career to the next level - we’re looking for people who want to create an impact. You have ideas, we want to hear them!

📌Recruitment process:

• 30 minute screening call online with our recruiter, Justyna

• 1h technical interview

• 1h client interview

• Offer

Questions, insights? Feel free to reach out to our recruiting team:

justyna.pazdalska@thecodest.co

In the meantime, feel free to visit our website where you can find key facts about us.

⬅ Back to Career Opportunities

Sr. Genesys CX Implementation Engineer

Location: Remote

EDCi provides infrastructure and call center technology services and solutions to clients throughout Wisconsin and the Midwest. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.

The Sr. Genesy Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity is will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.

Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If your interest is for challenging work in a comfortable work environment, look to EDCi.

When you join the EDCi team, you’ll receive many perks, such as:

• Remote work from home
• Paid holidays, vacation and sick time
• Bring Your Own PC Policy
• Cell phone reimbursement
• Casual dress
• Funded training and certifications
• Health, dental & vision insurance
• 401K match

And much more!

RESPONSIBILITIES:

• Acts as the Lead Engineer for Genesys implementation and upgrade projects
• Preform project and support tasks for Genesys products and solutions
• Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
• Contribute to the solution architectural design
• Coordinate and write technical papers, articles, standard operating procedures and best practices
• Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving.
• Ability to balance both support and project work when applicable; able to meet support/project milestones
• Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget

PRIMARY /ESSENTIAL SKILLS AND QUALIFICATIONS:

• 5+ years IP Telephony/VoIP experience is Required
• Knowledge of VoIP equipment, implementations and support Required
• 3+ years experience in Genesys Cloud CX (Purecloud) technology
• Genesys Could CX certification is a plus
• Knowledge of Media / Voice gateway knowledge Preferred
• Knowledge of SIP Protocol implementation and support Preferred
• BS preferred, Associate’s degree in IT related field Required
• Excellent client service attitude and team focus
• Understand best practices for a service organization
• Development Skills/certifications as a plus are:
  • Java/Java Script
  • HTML
  • Rest WEB Services
  • Genesys Cloud CX API’s
  • Microsoft SQL Server
  • Web-services, 3rd party API’s

SECONDARY /OPTIONAL SKILLS AND QUALIFICATIONS:

• 1+ years experience in network administration and support is a Plus
• NET development or C# Experience is a Plus
• Experience with Microsoft SQL Stored procedures is a Plus

About Us:-

Prometheum is building the market infrastructure that brings securities onto the blockchain. Our SEC-registered broker-dealer network carries a digital asset through its entire life, from issuance and distribution to qualified custody, correspondent clearing, and secondary market trading, all within U.S. securities law.

That work has put us first more than once. We became the first SEC-registered special purpose broker-dealer, and the first to trade ETH inside a traditional brokerage account. Those milestones rest on systems our engineers build every day, and we are searching for engineers like you to help us grow our team.

Role:-

Software Engineer 1 (Full-Stack) - Full Time W2

Salary Range:-

$90,000 to $120,000 + stock options

Overview:-

This is an early-career role for an engineer who wants to grow quickly on a production system where quality matters and the regulatory stakes are real.

As a Software Engineer 1, your job is to build and ship. You will work across our TypeScript/Node back end and React front end, starting with small, clearly defined pieces of work and taking on more as your understanding of the system grows. You will have a dedicated onboarding buddy, a team lead who meets with you weekly, and teammates who pair with you rather than leaving you to figure it out alone.

Our engineering team is fully remote.

Responsibilities:-

• Ship work across the stack, from bug fixes and small features to test coverage and tech debt, with support from senior engineers
• Use AI coding tools as a default part of your workflow, and review what they produce with the same rigor you would apply to your own code
• Trace real requests end-to-end (front end, API, services, database) and build a working mental model of how custody, clearing, and trading fit together
• Participate in code review, first as a learner asking questions, then as a reviewer who catches edge cases and test gaps
• Take part in all scrum ceremonies: refinement, sprint kick-off, standup, demos, and retro
• Work directly with Product, QA, and UX to clarify requirements, reproduce bugs, and ask design questions
• Investigate and resolve QA/UAT issues, pairing when you need to

Qualifications:-

• Up to 2 years of professional software engineering experience
• Working knowledge of JavaScript or TypeScript, and comfort with at least one of Node.js (back end) or React (front end)
• Hands-on experience with AI coding assistants, plus the judgment to know when their output is wrong
• Familiarity with relational databases and writing SQL
• Comfort with git-based workflows: branch, PR, review, CI
• Clear written communication, with a strong command of the English language
• The instinct to ask for help at the right time
• Authorized to work in the U.S. or Canada
• Able to pass a comprehensive background check, which is required for this role

Nice to have:-

• Exposure to microservices, Docker, or cloud platforms (AWS)
• Automated testing experience
• Any background in finance, brokerage, trading, or blockchain. Genuine curiosity counts more than credentials here.
• Experience with Jira, Confluence, or similar

How we work:-

• Fully remote engineering. We work together in real time, with overlapping hours for pairing, reviews, and ceremonies.
• AI-forward. We actively champion AI and tooling that ships customer value faster without giving up quality. Engineers at every level are expected to use these tools well and to bring what they find back to the team.
• Feedback is specific and regular. Quarterly reviews, weekly 1:1s, and a candid conversation when something is not landing, not a surprise at year end.
• Product-led mindset. We measure work by its impact on customers, not volume shipped.

Benefits:-

• Health, dental, vision, disability, and life insurance
• Stock options
• Competitive vacation time, paid sick days, and time off for observed federal holidays
• Equipment provided

Prometheum is an equal opportunity employer. We believe a wide range of perspectives is integral to building a platform that meets the highest regulatory standards while delivering an exceptional user experience. We encourage applications from candidates of all backgrounds.

About Us:-

Prometheum is building the market infrastructure that brings securities onto the blockchain. Our SEC-registered broker-dealer network carries a digital asset through its entire life, from issuance and distribution to qualified custody, correspondent clearing, and secondary market trading, all within U.S. securities law.

That work has put us first more than once. We became the first SEC-registered special purpose broker-dealer, and the first to trade ETH inside a traditional brokerage account. Those milestones rest on systems our engineers build every day, and we are searching for engineers like you to help us grow our team.

Role:-

Software Engineer 2 (Full-Stack) - Full Time W2

Salary Range:-

$120,000 to $150,000 + stock options

Overview:-

This is a role for an engineer who is ready to own how a piece of work gets done, not just do the work they are assigned.

As a Software Engineer 2, you take ownership of a whole feature once Product hands it off for delivery. You break it into work the team can pick up, get it ready to build, guide it through to release, and keep stakeholders honestly informed along the way. You will work with your Product Manager on technical design and architecture, with guidance from senior engineers as you grow into that part of the job.

You will be measured on what your work does for customers, not on how much of it you shipped. When something is not moving, we expect you to say so early and come with options.

Our engineering team is fully remote.

Responsibilities:-

• Own epics end to end after handoff from Product, from story writing and pointing through delivery and release
• Build across our TypeScript/Node back end and React front end, taking on the large, complex problems in your team’s scope
• Report progress on your epic regularly and accurately, and raise risks before they become surprises
• Partner with your Product Manager and senior engineers on technical design and architecture decisions
• Use AI coding tools as a default part of your workflow, and review what they produce with the same rigor you would apply to your own code
• Lead company-wide demos of the work your epic delivered
• Review teammates’ code in a way that catches design concerns, edge cases, and test gaps
• Take part in all scrum ceremonies: refinement, sprint kick-off, standup, demos, and retro
• Work directly with Product, QA, and UX throughout delivery, not just at the handoff
• Investigate and resolve issues found in QA, UAT, and production

Qualifications:-

• 3 or more years of professional software engineering experience building and shipping production software
• Strong TypeScript or JavaScript knowledge, with real depth in both Node.js and React
• A track record of carrying a substantial piece of work from ambiguous requirements to released software
• Comfort with relational databases, SQL, and reasoning about data models
• Experience with microservices, Docker, and a cloud platform such as AWS
• Automated testing as a habit rather than an afterthought
• Hands-on experience with AI coding assistants, plus the judgment to know when their output is wrong
• Clear written communication with a strong command of the English language, which matters more on a fully remote team
• Able to reason through technical disagreements with evidence, and to update your view when the evidence shifts
• Authorized to work in the U.S. or Canada
• Able to pass a comprehensive background check, which is required for this role

Nice to have:-

• Experience mentoring or onboarding other engineers
• Background in finance, brokerage, trading, custody, or blockchain
• Exposure to regulated environments and the audit trails they require
• Experience with Jira, Confluence, or similar

How we work:-

• Fully remote engineering. We work together in real time, with overlapping hours for pairing, reviews, and ceremonies.
• AI-forward. We actively champion AI and tooling that ships customer value faster without giving up quality. Engineers at every level are expected to use these tools well and to bring what they find back to the team.
• Feedback is specific and regular. Quarterly reviews, weekly 1:1s, and a candid conversation when something is not landing, not a surprise at year end.
• Product-led mindset. We measure work by its impact on customers, not volume shipped.

Benefits:-

• Health, dental, vision, disability, and life insurance
• Stock options
• Competitive vacation time, paid sick days, and time off for observed federal holidays
• Equipment provided

Prometheum is an equal opportunity employer. We believe a wide range of perspectives is integral to building a platform that meets the highest regulatory standards while delivering an exceptional user experience. We encourage applications from candidates of all backgrounds.

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

Required Experience:

• At least 4+ years experience as a Software Engineer, Data Engineer or Data Analyst
• Ability to develop end-to-end technical solutions into production — and to help ensure performance, security, scalability, and robust data integration.
• Programming expertise in Java, Python and/or Scala
• Core cloud data platforms including Snowflake, AWS, Azure, Databricks and GCP
• SQL and the ability to write, debug, and optimize SQL queries
• Client-facing English written and verbal communication skills and experience
• Create and deliver detailed presentations
• Detailed solution documentation (e.g. including POCS and roadmaps, sequence diagrams, class hierarchies, logical system views, etc.)
• 4-year Bachelor’s degree in Computer Science or a related field

Prefer any of the following:

• Production experience in core data platforms: Snowflake, AWS, Azure, GCP, Hadoop, Databricks
• Cloud and Distributed Data Storage: S3, ADLS, HDFS, GCS, Kudu, ElasticSearch/Solr, Cassandra or other NoSQL storage systems
• Data integration technologies: Spark, Kafka, event/streaming, Streamsets, Matillion, Fivetran, NiFi, AWS Data Migration Services, Azure DataFactory, Informatica Intelligent Cloud Services (IICS), Google DataProc or other data integration technologies
• Multiple data sources (e.g. queues, relational databases, files, search, API)
• Complete software development lifecycle experience including design, documentation, implementation, testing, and deployment
• Automated data transformation and data curation: dbt, Spark, Spark streaming, automated pipelines
• Workflow Management and Orchestration: Airflow, AWS Managed Airflow, Luigi, NiFi

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

What you’ll be part of

Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you’ve ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You’d be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

About the role:

We are seeking an exceptional Staff Site Reliability Engineer to own the reliability strategy for the cloud infrastructure powering Garner’s products and AI/ML workloads. This role sits on our Platform Engineering team. As the most senior reliability voice in the organization, you will set the technical direction for how Garner defines, measures, and upholds production quality, architecting the SLO framework, incident response program, and automation standards that every engineering team builds on. Because our systems directly influence health outcomes for millions of patients, maintaining the highest standards of production quality is imperative. This is an automation-first role: you will use AI tools to continuously convert manual operational work into monitored, hands-free processes, and build the platform that lets every Garner engineer do the same.

Where you will work:

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.

What you will do:

• Own the Reliability Strategy: Architect and own the end-to-end reliability, performance, and resilience of Garner’s cloud environments (AWS, Kubernetes), including those powering AI/ML workloads; design the SLO framework our critical services are measured against and lead the technical decision-making that keeps us ahead of scale
• Lead the Incident Response Program: Set the standard for how Garner responds to incidents: serve in and level up the on-call rotation, lead response for the most complex escalations, drive deep-dive root cause analysis, and build the review culture that sees corrective actions through to resolution
• Own Observability: Architect the monitoring, alerting, and observability platform that lets us detect and resolve issues before users feel them, and that lets stakeholders quickly identify the health of every team’s products
• Translate Ambiguity: Take high-level, ambiguous scaling and reliability requirements and transform them into well-defined, automated, and composable infrastructure-as-code deliverables (Terraform); proactively identify and implement cost-efficiency and performance gains across the stack to maximize cloud ROI
• Course-Correct Technical Direction: Proactively identify when infrastructure workflows or technical paths are inefficient or fragile and redirect efforts to ensure the highest ROI for the engineering function, paying down impactful tech debt and using AI tools and automation to convert repetitive operational work into hands-free, monitored processes
• Multiply the Engineering Team: Build and own the deployment and observability standards that empower the broader engineering team to ship AI features faster and more reliably; mentor engineers across the organization and provide high-quality feedback that raises the bar for operational rigor and discipline
• Uphold Security & Compliance: Ensure our infrastructure and operations meet Garner’s security and HIPAA compliance obligations, and lead rigorous review of infrastructure changes so platform work meets the same standards as our customer-facing products

The ideal candidate has:

• 7+ years of hands-on experience operating production cloud infrastructure at scale in an SRE, DevOps, or platform engineering role
• Deep expertise with Kubernetes and Terraform in a cloud-first environment (AWS preferred), with a track record of architecting reliability for systems at scale
• Experience designing an organization’s reliability practice (SLO frameworks, observability platforms, incident response programs, and blameless post-incident reviews) and the judgment to know when to build vs. buy
• Strong Python or Go skills applied to infrastructure automation (Kubernetes API experience a plus)
• Track record driving cloud cost-efficiency and performance optimization across compute, storage, and networking
• Mentorship experience and the ability to set technical direction as the senior reliability voice
• Excellent communication skills—able to make complex reliability concepts land with both technical and non-technical stakeholders
• Fluency with AI tools (e.g., Claude) applied to real engineering and operations workflows, or strong motivation to build it fast
• Experience supporting AI/ML or data-intensive workloads in production is a plus
• Experience operating in a security-conscious or regulated environment (HIPAA, SOC 2) is a plus
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

Technologies we use:

• AWS, Kubernetes, Terraform, Istio, Python, Go, TypeScript, Postgres, NATS, Datadog, GitLab

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Compensation Transparency:

The target salary range for this position is $241,000 - $270,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com.

Equal Employment Opportunity:

Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.